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Home > More > eTutor Installation Problems

eTUTOR INSTALLATION PROBLEMS

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Quick eTutor Support Links

eTutor Installation Instructions View Here
Team Viewer Remote Client
Remote Destop using Google Chrome Gateforu Download Icon
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Complete Flash Installation and Registration Gateforu Download Icon
Get Microsoft .NET 3.5 Framework for eTutor DVD Gateforu Download Icon
.NET Framework Complete Uninstaller Gateforu Download Icon
CD Check (Software to check your DVD integrity) Gateforu Download Icon
Get Flash Player Uninstaller Gateforu Download Icon
Get Revo Uninstaller Gateforu Download Icon



General FAQ's:

1.
Can I install eTutor DVD on multiple systems?
No. A copy of eTutor DVD can be installed and activated on one computer only. If you want to install it on multiple computers then please purchase new eTutor DVD.
2.
What is the validity of eTutor DVD and how many hours can I play?
The eTutor DVD is valid till the end of February 2012 and total play hours are 400 hours.
3.
My computer is not able to read eTutor DVD ?
Please download CD Check from the Quick Links and email us the error report to etutor@gateforum.com

Installation FAQ's:

1.
Where can I find eTutor DVD instructions?
Click the link to view eTutor Installation Instructions
2.
After inserting eTutor DVD into my DVD drive nothing happens?
Open "My Computer", right click on the DVD icon and select "Exlpore". In the DVD Folder, locate the file named "eTutorLauncher.exe". Right click and select "Run as Admin".
3.
I cannot access eTutor DVD from my computer’s DVD drive?
Please check if your DVD drive works. If your DVD drive is in working condition but you cannot access eTutor DVD then download CD Check and run it against eTutor DVD. If you find any errors, please email support@gateforum.com.
4.
I get an invalid product key error while installing?
Please make sure to enter the product key (along with the hyphens) as it is on the eTutor DVD cover.
5.
I get "Error 1001: Invalid Product Key" during installation of eTutor.
  1. Please make sure to enter the product key in Upper case (CAPITALS). If you did so and still got the error, Check for the latest version of windows installer.
  2. Windows xp users, please click here to download the latest installer. (http://download.cnet.com/Windows-Installer-Windows-XP-2003/3000-2216_4-10049516.html)
  3. Windows 7 users please click here to get the latest windows installer http://support.microsoft.com/kb/942288
  4. If the above does not work, please email us at etutor@gateforum.com
6.
eTutor Application Installer failed to install Microsoft .NET. What should I do?
  1. Please download the .NET Framework 3.5 Service Pack 1 from the below web link. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=22
  2. The installer will help you with the setup to install. If you do not have internet, then on the etutor DVD, Please navigate to the following path
  3. DotNetFX35SP1 and click on dotNetFx35Setup.exe to install .NET.

Activation FAQ's:

1.
When I try to activate eTutor, I get the following message “Application attempted to perform operation not allowed by security policy”
  1. Turn off any Anti virus or firewall software installed on your system till eTutor is activated.
  2. Right click on eTutor desktop icon and select Properties.
  3. On the Properties window, click on Compatibility tab. Select the Checkbox “Run this program as Administrator”. Click on Apply and Ok.
  4. Open eTutor and retry the activation process.
2.
I get an "Invalid Activation key" message while activating?
We allow etutor DVD activation on only one computer. If you are activating on the same computer and you still received the error, please email your student registration. To do so, please do the following:
  1. Double click on eTutor icon on desktop
  2. Enter all details correctly. The Roll Number should be the same as on your printed receipt.
  3. On "Email Registration" tab.
  4. Click save email registration file button which will prompt you to save the file on your desktop - click ok.
  5. Send this file via email to Gateforum : etutor@gateforum.com
  6. We will send you an activation file which can be downloaded and saved on your desktop.
  7. Double-click on eTutor icon on the desktop, and in activation Tab click browse and select the new activation file. Click finish to activate your copy.
3.
I got the error " Attempted to perform an unauthorized operation"
Open up Control Panel -> Add or Remove Programs -> Gateforum ETutor and uninstall eTutor application from your computer. After uninstall, please reinstall and send us your email registration file.
4.
My system crashed and I had to format my system. What can I do?
No need to worry. Once your system is back up, reinstall Gateforum eTutor and send us your email registration file. Provided your hardware details are the same, we can send you a new activation key.
5.
I get an "Activation key Expired" message while activating?
Please check if your computer’s date is set to current date. If it is not set to current date, then change your system date to current date and resend your email registration key to support@gateforum.com . If your date is current but you got this error, then send us a mail mentioning the error to support@gateforum.com
6.
I got the error "Activation key is invalid"
Please check your system date and then email us.

eTutor Video FAQ's:

1.
I am not able to see any video?
Please download this installer and run it from your desktop. An adobe flash installer is launched for which, you need to accept the licence agreement and complete the installation.
2.
I can see the video but I cannot see any Flash player controls (play, pause, stop etc).
Please completely uninstall your flash player using the below link http://kb2.adobe.com/cps/141/tn_14157.html. Please follow the instructions above and then reinstall the latest flash player.
3.
I have installed eTuor but when I open the player I see a blank screen.
  1. If you are installing on Windows 7 (64 bit), navigate to C:\Programs\Gateforum eTutor\Flash and run the Flash 64 bit installer file. For Windows 7 ( 32 bit), navigate to C:\Programs\Gateforum eTutor\Flash and run the Flash32 installer.
  2. If you are having Flash player installation issues, please see Flash Support
4.
I have installed eTutor successfully but the player opens up with the following message "unhandled exception has occured in your application"
  1. If you are installing on Windows 7 (64 bit), navigate to C:\Programs\Gateforum eTutor\Flash and run the Flash 64 bit installer file. For Windows 7 ( 32 bit), navigate to C:\Programs\Gateforum eTutor\Flash and run the Flash32 installer.
  2. If the above does not work, download the batch file link here, Save the file to desktop, for Windows 7 or Vista users, righ click the batch file and select Run as Admin. For windows XP, run the batch file directly. You will be alerted with Flash dll has been registered, click ok.

    Note: You may see a message telling you that dll file has been registered, click OK.

  3. Open eTutor and check if the error is gone.

If you are having Flash player installation issues, please see Flash Support
5.
I have activated eTutor and viewed videos but when I click on Gateforum eTutor, I get student registration page?
  1. Right click on Gateforum eTutor dekstop icon and select "properties".
  2. From the tabs displayed, select "Compatability" tab.
  3. On compatibility tab, select the checkbox "Run this program as Administrator" and click apply.
  4. Register your details and send us email registration to support@gateforum.com

Click here to view eTutor Installation Manual



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